Privacy Policy

Last Updated: November 29, 2025

Genesis Elite Care (“we,” “us,” or “our”) operates the website https://genesiselitecare.com/ (the “Site”) and provides related services. We are committed to protecting your privacy and handling your personal information with precision and accountability. This Privacy Policy outlines the types of information we collect, how we use it, and your rights under applicable laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the General Data Protection Regulation (GDPR), and the California Online Privacy Protection Act (CalOPPA). By using our Site or services, you consent to the practices described herein.

We reserve the right to update this policy at any time. Changes will be posted on this page with the updated date. Continued use of our Site or services constitutes acceptance of the revised policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our Site or services. This includes:

Contact Information: Email address, first and last name, and phone number.

We may also collect payment information when you pay for our services, such as credit card details or billing addresses, processed securely through third-party payment processors.

Additionally, we use cookies, pixels, and similar tracking technologies for remarketing purposes to advertise our business online. These may collect non-personal information such as IP addresses, browser types, device information, and browsing behavior to deliver targeted advertisements on third-party platforms (e.g., Google Ads, Facebook).

We do not knowingly collect information from children under 13 years of age.

2. How We Use Your Information

Your information is used solely to achieve operational efficiency and deliver our services:

To communicate with you, including sending emails about our services (you may opt-in to receive promotional emails).
To process payments for our services.
To improve our Site and services through analysis of usage patterns.
For remarketing and advertising, enabling us to reach you on other platforms with relevant offers.
To comply with legal obligations and protect our rights.

We do not sell your personal information. However, under CCPA/CPRA, certain sharing with third parties for advertising may be considered a “sale” or “sharing” – see Section 5 for opt-out details.

3. Sharing Your Information

We share your information only as necessary:

With service providers, such as payment processors, email service providers, and remarketing partners (e.g., Google, Facebook), who are contractually bound to use it only for our purposes.
To comply with legal requirements, such as subpoenas or court orders.
In the event of a merger, acquisition, or asset sale, where your information may be transferred.

Mobile Information Sharing Exclusion: SMS consent is not shared with third parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no system is infallible; we cannot guarantee absolute security. You are responsible for safeguarding your account credentials.

5. Your Privacy Rights

We recognize your rights under various privacy laws and provide mechanisms to exercise them efficiently.

CCPA/CPRA Rights (for California Residents) Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), if you are a California resident, you have the following rights regarding your personal information:

Right to Know: Request details about the categories of personal information we collect, sources, purposes, and third parties with whom we share it.
Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., for legal compliance).
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: We do not “sell” your personal information in the traditional sense, but certain advertising practices (e.g., remarketing) may qualify as “sharing” for cross-context behavioral advertising. You can opt-out by submitting a request via the methods in Section 7 or using the “Do Not Sell or Share My Personal Information” link on our Site (if applicable). We honor Global Privacy Control (GPC) signals.
Right to Limit Use of Sensitive Personal Information: We do not collect or use sensitive personal information (e.g., health data) for purposes beyond those necessary.
Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise these rights, contact us as described in Section 7. We will verify your identity (e.g., via email or phone) and respond within 45 days (extendable to 90 days). You may authorize an agent to submit requests on your behalf with proper verification.

In the past 12 months, we have collected the categories of personal information listed in Section 1, used them as described in Section 2, and shared them with service providers as noted in Section 3. We have not sold personal information but have shared identifiers (e.g., cookies) for advertising.

GDPR Rights (for EU/EEA Residents) If you are in the European Union or European Economic Area, under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access: Obtain a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion where no legal basis for retention exists.
Right to Restriction: Limit processing in certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests (e.g., marketing), including profiling for remarketing.
Right to Withdraw Consent: Where processing relies on consent (e.g., email opt-ins), withdraw at any time.
Right to Lodge a Complaint: Contact your local data protection authority.

Our legal basis for processing includes consent (for emails and remarketing), contract performance (for payments and services), and legitimate interests (for Site improvements). Data is stored in the United States; we ensure adequate safeguards for transfers. Retention periods: We retain data as long as necessary for the purposes outlined, typically up to 5 years post-interaction, or longer for legal reasons. To exercise these rights, contact us as in Section 7. We respond within one month.

CalOPPA Compliance Pursuant to the California Online Privacy Protection Act (CalOPPA), we post this Privacy Policy conspicuously on our Site. We do not track users across third-party websites and do not respond to Do Not Track (DNT) signals, as no uniform standard exists. However, you can opt-out of remarketing via third-party tools (e.g., Google’s Ads Settings).

6. International Data Transfers

If you are outside the United States, your information is transferred to and processed in the US. We ensure compliance with applicable laws, including GDPR safeguards like Standard Contractual Clauses.

7. Contact Us

For questions or to exercise your rights under this Privacy Policy:

By email: support@genesiselitecare.com
By visiting this page on our website: https://genesiselitecare.com/privacy-policy (or equivalent contact form)
By phone: 713-340-8010
By mail: Genesis Elite Care, 6 Indian Wells Dr, Manvel, TX 77578

We will address inquiries promptly and without undue delay.